Salesforce Service Cloud and Jira Software
Escalate Cases for Swifter Resolution
Hasten the process of case closure. The integration enables support reps to directly escalate cases that require assistance from the engineering team, without leaving Salesforce. They also can update cases and track the case progress. Thus, making the case resolution process swifter than ever.
Prioritize Issues to be Resolved
Enable your engineering team to better prioritize issues. The integration enables the admin to define a set of rules based on which issues will be prioritized. Thus, helping the engineering team to resolve issues based on a defined criterion.
Service + Engineering
Better, Efficient Case Resolutions
Service + Product
Customer-Centric Product Roadmapping
Share Feature Requests With Product Managers
Build a bridge between the customers and product makers. The integration lets your support team share the features and product ideas that your customers are asking for, streamlining the product roadmap based on what your customers want.
Salesforce Service Cloud and Jira Core
High Impact Interactions to Deliver Superior Experience
Analyze the customer journey and explore the possibility to up-sell or sell add-ons. Let your marketing team quickly share marketing collateral with the service team whenever the need arises. The service team can also easily share insights with marketing to run a campaign focussing on a specific pain point.
Service + Marketing
Impactful Marketing & Improved Customer Experience
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