Take Cross-Team Collaboration to a Whole New Level
Integrating Salesforce and Jira gives you strong insight into the buyer’s journey stage, as well as customer expectations. This enables you to reduce the time and effort required to solve customer issues, and build a highly-personalized approach to customer support. At Grazitti, we’ve built Sinergify, a Salesforce Jira connector. It enables you to combine the power of Salesforce and Jira, break free from siloed communication, and build cross-team collaboration.
With fast-paced product development, Sinergify has recently launched Sinergify Assist, which offers AI-based recommendations to agents that surface similar Cases. By mapping historical data quickly, it enables informed decision-making for faster case resolution.
A Salesforce-native solution, Sinergify enables custom development and automation on top of data from business critical tools such as Salesforce and Jira. The features include:
Get support for as many as 18 languages and view the admin panel in the language of your choice
Enable a two-way flow of data and auto-sync comments & attachments between Salesforce & Jira
Get compatibility with Classic, as well as Lightning Experience (LEX) in Salesforce
Avail support for standard and custom objects & synchronize as many objects as you require
Get reporting capabilities to analyze the number of Salesforce cases escalated as Jira issues
Get advanced search for existing Jira issues as well as a comprehensive view of the results page
* Metrics reported by our customers through an internal survey.
With a focus on accessibility, scalability, cost-effectiveness, quick implementation, and seamless integration, we’ve built Sinergify – A Salesforce Jira connector to streamline and simplify customer relationship management. Once you configure and set up the Salesforce Jira connector as per business requirements, almost everything can be automated.
Enhanced Data Visibility & Improved Customer Insights
We have a team of Salesforce & Jira developers and consultants who will assist you with implementation and support.
Achieve seamless integration without any coding to empower users of all technical backgrounds and ensure faster time to market.
Set-up a personalized product, whether it is one-way synchronization, custom buttons, or a new dashboard.
Get a Salesforce-native app and use the REST API for data transfer. Maintain compliance with GDPR, HIPAA, and more.
Press Release
Press Release
A connector enables you to seamlessly integrate Salesforce and Jira, and improve collaboration, productivity, and customer support.
Here are some of the benefits of using a connector for Salesforce Jira integration:
Here’s how you can create a new Jira ticket from a Salesforce case record:
Step 1: From your Salesforce instance, go to the case record for which you want to create a Jira ticket. There are two ways to create a Jira ticket from Salesforce.
For more details, visit this link.
You can reach out to Team Grazitti for support and discuss use-cases you may have. We have 200+ certified Salesforce developers and consultants who can assist you with your implementation and requirements.
This feature enables you to link multiple Jira instances with your Salesforce Org. The authentication and configuration of the instances can be controlled from Admin Settings in Sinergify.
For more details, visit this link.
Learn more about setting up a Salesforce Jira integration, in the complete guide.